cafeqq Terms of Use

Account opening and eligibility

To open an account on cafeqq, you must provide accurate personal information including your legal name, date of birth, email address, and phone number. We conduct identity verification (KYC) before you can deposit or withdraw funds. You must upload a valid ID document (passport, national ID, or driver's license) and a selfie so we can verify your identity. Our automated system processes this verification within hours. If additional information is required, we contact you by email or SMS.

You agree that you are of legal age in your jurisdiction and that you have the legal capacity to enter into binding agreements. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your cafeqq account, contact our support team immediately. We are not responsible for any losses resulting from unauthorised use of your account if you fail to notify us of suspected compromise.

Your cafeqq account is personal and non-transferable. You may not create multiple accounts, use another person's account, or allow someone else to use your account. If we detect multiple accounts associated with a single person, we reserve the right to suspend all accounts and forfeit any balance without notice.

Deposits and withdrawals on cafeqq

We accept deposits through eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit, we generate a unique virtual account or mobile banking code. You transfer funds from your payment method to the account we provide. We credit your cafeqq balance upon receipt of payment. Your first deposit may require additional compliance checks if the amount exceeds standard thresholds — this is automatic and does not require your intervention.

Withdrawals are processed once per business day. We verify that your withdrawal amount does not exceed your balance, that your account has been active for at least 24 hours, and that your identity verification is complete. We send funds back to your original payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment) typically settle within hours. Bank transfers settle within one business day depending on your bank's processing time. We do not process withdrawals on weekends or public holidays — requests submitted during these periods queue for processing on the next business day.

During major holidays (Idul Fitri, Idul Adha, Imlek), bank networks experience higher transaction volume and may add 1–2 additional days to settlement. We do not charge withdrawal fees, but your payment provider may apply their own fees. We do not refund payment-provider fees — contact your payment provider directly if you have questions about their charges.

Bonus terms on cafeqq

We may offer welcome bonuses or promotional offers to new or existing players on cafeqq. Any bonus is subject to specific terms — rollover requirements, bet limits, game restrictions, or expiration dates. We publish these terms alongside each promotion. You are responsible for reading and understanding bonus conditions before accepting an offer. We reserve the right to modify, suspend, or cancel any bonus promotion without notice.

If you meet bonus conditions and request a withdrawal while a bonus is active on your account, we may apply the bonus first to settle any playthrough requirements before releasing winnings. We do not allow bonus stacking or exploitation — if we detect suspicious activity related to bonus abuse, we reserve the right to forfeit the bonus and any associated winnings.

Prohibited activities on cafeqq

You agree not to engage in any of the following activities on cafeqq: using cafeqq from a jurisdiction where it is prohibited by law; creating multiple accounts; using another person's account; using automated tools or bots to access our platform; attempting to exploit or manipulate our systems; money laundering or funding illegal activities through cafeqq; or harassing our support staff.

You also agree not to share your account credentials with anyone, not to log in from shared or public devices without clearing your session, and not to leave your phone unattended while logged into cafeqq. We monitor for fraudulent patterns and reserve the right to suspend or permanently close any account we believe is engaging in prohibited activities.

Data privacy and account information

When you open an account on cafeqq, we collect your personal information including name, date of birth, email, phone number, and ID document. We use this data for identity verification, account security, payment processing, regulatory compliance, and customer support. Your data is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to facilitate payments through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Your ID photo is deleted after 90 days of account opening — only your name and ID number remain on file to prevent fraud. Your account history (bets, deposits, withdrawals) is retained for 7 years for regulatory and audit purposes. You can request a copy of your personal data anytime by contacting our support team.

Dispute resolution

If you believe there is an error in your account or a disputed transaction, contact our support team within 30 days of the incident. Provide your account details, transaction ID, and a description of the issue. Our team investigates and responds to disputes within 10 business days. If we find in your favour, we credit your account. If we find against you, we explain our decision in writing.

If you are not satisfied with our resolution, you may escalate to our compliance team. We review escalated disputes and issue a final determination within 14 days. This determination is binding — we do not offer further appeals beyond this process. We recommend keeping records of all your transactions and communications with our support team in case a dispute arises.

We at cafeqq apply these terms fairly to all account holders and handle disputes transparently.

Jurisdictional notice

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited by statute or regulation. If you access cafeqq from a jurisdiction where our services are not legally available, you do so at your own risk and responsibility. We do not provide legal advice regarding the legality of online gaming in your jurisdiction.

Users are responsible for verifying that their use of cafeqq complies with their own jurisdiction's law. We recommend consulting a local attorney if you are unsure whether online gaming is legal in your area. We monitor for access from restricted jurisdictions and may suspend or terminate accounts that appear to violate local regulations.

Account suspension and termination

We reserve the right to suspend or terminate your cafeqq account at any time if we believe you have violated these terms, engaged in prohibited activities, or violated applicable law. Suspension is typically temporary and issued with notice. Termination is permanent and may occur without notice in cases of serious breach or regulatory violation.

If your account is suspended or terminated, any funds remaining in your account are held pending investigation. If the suspension is lifted, your funds are reinstated. If your account is terminated, we process a final withdrawal of any remaining balance back to your original payment method. We are not liable for any losses or damages resulting from account suspension or termination.

Changes to these terms

We reserve the right to amend these terms at any time. We notify you of material changes by email or SMS at least 30 days before they take effect. Your continued use of cafeqq after the effective date constitutes acceptance of the amended terms. We recommend reviewing these terms regularly to stay informed of any updates.

Final note

These terms set out the entire agreement between you and cafeqq regarding your use of our platform. If any provision of these terms is found to be invalid or unenforceable, we will enforce the remaining provisions to the maximum extent permitted by law. If you have questions about these terms or our policies, contact our support team in English. Our services are available only where local law permits — users are responsible for verifying compliance with their own jurisdiction's law.