cafeqq Account & Payment FAQ

Opening an account on cafeqq takes three steps. First, provide your username, email, password, and mobile phone number on the registration form. We send a verification email to confirm your address. Second, upload your identity document (ID card, passport, or driver's license) and a selfie for facial verification — our automated system completes this within a few hours. Third, you deposit funds via one of our eight payment methods: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer (local payment, online payment, e-wallet, mobile banking). Once your deposit is confirmed, your balance is available across all cafeqq markets — football, live casino, slots, and esports. You can log in on mobile (Android app or iOS browser) or desktop anytime.

No. You may only hold one active account on cafeqq. We detect and close duplicate accounts. If you have forgotten your password, use the password-recovery link on the login page — you do not need a second account. If you have closed an account in the past and wish to reopen cafeqq services, contact our support team. Multi-accounting violates our terms of service and may result in account suspension and forfeiture of funds.

Your personal data on cafeqq is encrypted end-to-end and stored on secure servers. We conduct Know-Your-Customer (KYC) verification to confirm your identity — this means we collect your legal name, date of birth, ID document, and a selfie. This data is used only for account verification, payment processing, and regulatory compliance. We do not sell your data to third parties. We retain transaction records for 7 years for audit purposes. We comply with data-protection laws in all jurisdictions where we operate. For detailed information about how we collect, use, and protect your data, read our privacy policy

Our support team responds in English. We handle account questions, payment issues, game rules, and technical problems during standard business hours. Response times vary depending on message volume, but we aim to reply within a few hours. For urgent issues (account lockout, suspected fraud, payment failure), contact support as soon as possible. During holidays like Idul Fitri and Idul Adha, response times may be delayed, but we continue to monitor critical security alerts.

When you submit a withdrawal request on cafeqq, we review it within one business day. Once approved, funds are transferred to your original payment method. E-wallet transfers (local payment, online payment, e-wallet, mobile banking, local payment) typically settle within a few hours. Bank transfers (online payment, e-wallet, mobile banking, local payment) settle within one business day. Withdrawals submitted during weekends or public holidays are processed on the next business day. We may request additional verification for large withdrawals or if your account shows unusual activity — this can add 24–48 hours to processing time. To check your withdrawal status, log into your cafeqq account and view your transaction history.

Yes. We accept deposits and withdrawals via direct bank transfer from online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer as your payment method, we provide you with a unique Virtual Account number for your cafeqq account. You transfer funds from your bank to that Virtual Account using your bank's app or ATM. Deposits via online payment, e-wallet, mobile banking, or local payment typically confirm within one hour. Withdrawals to your bank account settle within one business day. Bank transfers have slightly higher processing times than e-wallets (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), but they offer the same security and encryption on cafeqq.

We accept eight payment methods on cafeqq: mobile banking (QR-code payments), local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfer (online payment, e-wallet, mobile banking, local payment). All eight methods are available on your cafeqq account under the "Deposit" section. E-wallet methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) settle instantly or within minutes. Bank transfers settle within one hour during business hours. Choose the method that is most convenient for you — your balance is the same on cafeqq regardless of which deposit method you use.

We offer live and pre-match betting on Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other major football tournaments. cafeqq also covers MotoGP and badminton. Betting types include match outcome, goals over/under, handicap, and in-play live betting during matches. You can view upcoming fixtures, odds, and live scores on the cafeqq mobile app or web platform. Football betting is available year-round, with peak activity during league seasons and international tournaments. Check the cafeqq schedule for upcoming Liga 1 and Piala AFF fixtures.

We reward frequent users on cafeqq with loyalty points earned on every deposit and bet. Points accumulate in your account and can be exchanged for bonuses or bonus credits. Loyalty tiers are based on total deposits and activity — higher tiers unlock higher point-earning rates and exclusive rewards. Your current tier and point balance are visible in your cafeqq account under "Loyalty" or "Rewards". The loyalty scheme runs throughout the year with special promotions during major football tournaments and holidays like Idul Fitri and Idul Adha. For specific details about your tier status and available rewards, log into cafeqq or contact our support team.

We offer popular slot titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways on cafeqq. Each slot has its own rules, volatility, and payout table — check the game info screen before you start. Slots are available on mobile and desktop. You can play demo (free-play) versions to learn the rules before depositing. Slot outcomes are determined by a certified random-number generator, ensuring fairness on every spin. Your slot balance is part of your main cafeqq account balance — you don't need separate credits for different games.

cafeqq offers markets on Mobile Legends, Free Fire, and PUBG Mobile — three of the most popular mobile esports titles in Southeast Asia. We list matches from regional tournaments and ongoing league play. You can place bets on match outcomes, map results, and in-play esports outcomes during live broadcasts. Esports betting on cafeqq uses the same balance and payment methods as football and casino — no separate wallet needed. Check the cafeqq esports schedule for upcoming tournament dates and live matches.

Our live-dealer studio streams real dealers in real time from secure multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. Each table has a minimum and maximum bet limit shown on the table info. You play against the live dealer or other players in real time — your balance updates immediately after each round. Live casino is available 24/7 on cafeqq mobile and web. Stream quality adapts to your internet speed; you can adjust video settings if your connection is slow. Outcomes are determined by real cards and spins, not software algorithms.