cafeqq Platform Privacy Notice

Data we collect on cafeqq

We collect personal data only when you interact with cafeqq. When you register, we collect your email address, password, phone number, legal name, date of birth, and ID type (national ID, passport, or driving licence). We also ask for a photo of your ID and a selfie so we can verify your identity matches our records. This information is required for Know Your Customer (KYC) compliance — it helps us prevent fraud and comply with financial regulations in supported jurisdictions.

When you use cafeqq, we record your login activity, IP address, device type (Android phone, iOS phone, or desktop), and browser version. We collect this for security — if we detect a login from an unusual location or device, we may ask you to verify your identity again. When you deposit or withdraw, we record the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), date, and transaction reference number. This information appears in your transaction history on cafeqq so you can track your deposits and withdrawals at any time.

How we use your data on cafeqq

We use your personal data to operate cafeqq, process your deposits and withdrawals, and verify your identity. Your email is used to send account notifications (login alerts, deposit confirmations, withdrawal status). Your phone number is used for optional two-factor authentication (2FA) — if you enable it, we send a code to your phone when you log in. Your name and ID document are used solely for KYC verification. We do not use your data for marketing, profiling, or any purpose beyond operating cafeqq.

We retain your name, email, phone, and ID number indefinitely so we can support your account and comply with financial record-keeping laws. Your ID photo and selfie are deleted 90 days after successful verification — we do not store these longer than necessary. Your transaction history is retained for as long as your cafeqq account is active, and for 7 years afterward to comply with anti-money-laundering regulations.

Third parties and data processors

We share your data with payment processors to complete deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment details are sent to your payment provider's secure servers — we do not retain your wallet credentials. When you transfer via online payment, e-wallet, mobile banking, or local payment, your bank receives your payment instructions directly — we see only the confirmation that funds arrived.

We may also share aggregated, anonymised data with our game providers (who operate the live-dealer tables, slot games, and esports markets) so they can track game play and ensure fair outcomes. This data cannot identify you personally — we share only game IDs, bet amounts, and outcomes.

Our servers may sit outside your jurisdiction (e.g., in data centres in Jakarta, Surabaya, or other regions). Your data is encrypted in transit and at rest, so even if our servers are located outside your home country, your personal information remains protected. We do not sell your data to third parties. We may disclose data if required by law or court order — in such cases, we will notify you unless legally prohibited.

Cookies and tracking on cafeqq

We use cookies to keep you logged in and remember your preferences (video quality, language, notification settings). These are necessary cookies — without them, cafeqq would require you to log in every time you refresh the page. We do not use cookies to track you across other websites or build advertising profiles.

When you access cafeqq via mobile app (Android or iOS), we do not use cookies in the traditional sense. Instead, we use app-level authentication tokens so you remain logged in between sessions. Your app can be set to log out automatically after subject to verification of inactivity for security.

Your rights regarding your data

You have the right to request a copy of all personal data we hold about you. Contact our support team and we will provide your data in a structured, machine-readable format within 30 days. You can ask us to correct inaccurate information — for example, if your name is misspelled on your account, we can update it.

You can request deletion of your cafeqq account and all associated data, except data we are legally required to retain (transaction records, for compliance with anti-money-laundering laws). We retain these records for 7 years after account closure. You can also request that we stop using your data for secondary purposes (e.g., analytics), though we will still need your core data to operate cafeqq and process withdrawals.

Your data on cafeqq is encrypted, securely stored, and shared only where necessary to process your account and comply with law.

Data security and encryption

We use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit. All data stored on our servers is encrypted using AES-256. Your password is hashed — we do not store your actual password, so even our staff cannot view it. If you forget your password, we send you a reset link; you create a new password, and that becomes your new login credential.

We conduct regular security audits and penetration tests so we can identify and fix vulnerabilities before they are exploited. We do not share your password with anyone, and we will never ask for it via email or phone.

Contact us about privacy

If you have questions about our privacy practices, want to request your data, or believe we have mishandled your information, contact our support team. We are available in English and respond to privacy inquiries during standard business hours. You can also contact us during major holidays — Idul Fitri, Idul Adha, or Imlek — though response times may be delayed.

We take privacy complaints seriously. If you believe we have violated your rights, you can also contact the relevant data protection authority in your jurisdiction.

Changes to this privacy notice

We may update this privacy notice occasionally to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email and display a notice on cafeqq. Your continued use of cafeqq after such changes means you accept the updated notice. We recommend reviewing this page periodically.

Summary

We at cafeqq collect only the data necessary to verify your identity, process your account, and comply with financial law. Your data is encrypted, securely stored, and never sold. We share information with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete transactions. You have the right to request, correct, or delete your data, subject to legal retention requirements. Our services are available only where local law permits — users are responsible for verifying compliance with their jurisdiction's privacy and data protection laws.